Shipping policy

Shipping Policy

Thank you for shopping with us!

All products in our store are made-to-order and fulfilled through our print-on-demand partners around the world. Every Order is handmade with the best artisians, machines and equipment. This means your item is printed and shipped from the production facility closest to your location whenever possible, helping us deliver faster and more sustainably.

Order Processing & Production

• Orders are typically processed and sent into production within 1–2 business days.
• Production time is usually 2–5 business days, depending on the product and current volume.
• You will receive a confirmation email once your order is placed, and another email with tracking information once it has shipped.

Estimated Delivery Times

Delivery times include both production and shipping. Average total times are:

Please note these are estimates only. Actual delivery times can vary due to production capacity, shipping method, local postal services, holidays, or unforeseen delays.

Shipping Costs

• Shipping costs are calculated automatically at checkout based on your location, product size/weight, and available shipping methods.
• In many cases you will see both Standard/Economy and Express options.
• We occasionally offer free shipping promotions — these will be clearly shown at checkout when available.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can also track your order from your account on our website.

International Orders & Customs

• We ship to most countries worldwide.
• For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
• Delays can sometimes occur at customs — we appreciate your patience.

Lost, Damaged or Delayed Packages

• If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date with photos (if damaged) and your order number.
• We will work with Gelato to resolve the issue as quickly as possible (usually a reprint or refund).

Important Notes

• Once an order has entered production, we cannot cancel or change the shipping address.
• Delivery times may be longer during peak seasons (especially November–December) and public holidays.
• We are not responsible for delays caused by incorrect shipping addresses provided by the customer.

If you have any questions about your order or shipping, feel free to contact us — we’re happy to help!

Thank you for supporting our small business.